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Three routes to resolution — and the people who guide you through them.

Every dispute is different, but they all share one thing: a faster, cheaper, less stressful path than court. Here is exactly how each of our services works and when it is the right one.

From your call to ours

01Mediation· You decide02Conciliation· We propose03Arbitration· We decide
Voluntary · Confidential

“You decide”

mediation in two words

01

Mediation

A neutral mediator helps both sides talk, understand each other and shape their own agreement.

  1. What it is

    A voluntary, confidential process where an impartial mediator guides the conversation. The mediator never imposes a decision — the parties stay in control and craft a settlement that works for them.

  2. When it’s right

    Best when both sides still need a working relationship — business partners, employers and employees, neighbours or family — and want a say in the outcome rather than a verdict handed down to them.

  3. What you walk away with

    A written settlement agreement, built by you, that can be made legally binding. Faster, far cheaper and far less adversarial than litigation.

Discuss a mediation matter
Guided · Proactive

“We propose”

conciliation in two words

02

Conciliation

A conciliator actively steers both parties toward a settlement, proposing terms along the way.

  1. What it is

    Similar to mediation, but more hands-on. The conciliator evaluates the dispute, narrows the gap between the parties and puts forward concrete terms of settlement for them to consider.

  2. When it’s right

    Right when the parties want help breaking a deadlock and welcome an experienced third party suggesting a fair middle ground — common in workplace, contractual and commercial disputes.

  3. What you walk away with

    A clear, proposed path to settlement and, where accepted, a signed agreement that ends the dispute without the cost and delay of court.

Discuss a conciliation matter
Binding · Private

“We decide”

arbitration in two words

03

Arbitration

An impartial arbitrator hears both sides and delivers a binding decision — privately and faster than court.

  1. What it is

    A private hearing where an independent arbitrator considers the evidence and arguments, then issues a binding award. It has the finality of a court judgment, on your timetable and behind closed doors.

  2. When it’s right

    Right when the parties need a definitive, enforceable ruling but want to avoid the cost, delay and publicity of a public courtroom.

  3. What you walk away with

    A final, binding and enforceable arbitration award — the certainty of a judgment, reached privately and usually in a fraction of the time.

Discuss a arbitration matter
The process

Four steps, in order, from enquiry to agreement.

Each step builds on the last — that is why they are numbered.

  1. 01

    Enquiry

    Tell us about your dispute over WhatsApp, phone or email. No obligation, no jargon — just a conversation about where things stand.

  2. 02

    Assessment

    We listen to both the facts and your goals, then recommend the right path — mediation, conciliation or arbitration — and explain what to expect.

  3. 03

    Resolution

    We bring the parties together and work through the issues calmly and impartially, keeping the process moving toward common ground.

  4. 04

    Agreement

    The outcome is captured in a clear, enforceable agreement or award — so the matter is genuinely settled and everyone can move on.

A calm, professional meeting room ready for a dispute-resolution session
About NCP Associates

Specialists in resolution — not in winning at all costs.

NCP Associates is a South African practice devoted entirely to Alternative Dispute Resolution. We exist to save people the money, the months and the stress of litigation by settling matters through mediation, conciliation and arbitration instead.

We bring calm, impartial, experienced hands to disputes of every size — a contract that soured, a workplace conflict, a commercial disagreement, a family matter. Whatever the scale, the goal is the same: a fair outcome both sides can live with, reached with as little damage as possible.

No case is too big or too small — we do them all.

Devoted exclusively to ADR — it is all we do

Impartial, confidential and grounded in fairness

Built to preserve relationships, not torch them

A fraction of the cost and time of going to court

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